DELIVERY INFORMATION FOR PAVESTONE DIRECT DELIVERIES

Deliveries normally take place Monday to Friday, excluding bank and public holidays, usually between 8am to 6pm.

Deliveries are made using a tail lift vehicle, which requires a solid, flat surface for the offload.

Unless otherwise requested, all deliveries are to the kerbside only (e.g. in the road adjacent to the kerb). We recommend reserving some space for your delivery. The driver may attempt to place the product on a driveway at their discretion. Please note we cannot deliver onto a slope.

Please ensure you or your representative is available to sign for the delivery, otherwise, you may be liable for a re-delivery charge per pack if the goods are unable to be left.

Whilst every effort is made to deliver the products on the agreed delivery date, we cannot be held responsible for matters beyond our control that results in your products not arriving on the day specified.

We only ship to mainland England & Wales Postcodes

Small Item Courier

All small items such as Pointfix Jointing compound, paving sealers, and paving cleaners are sent via a separate courier service.

My Delivery is late. Am I entitled to compensation?

We strongly advise not to arrange any trades person or equipment hire until the goods have been delivered, in case of any unforeseen circumstances resulting in a delayed delivery. Deliveries are carried out by a third party delivery company. Whilst we make every effort for the goods to be delivered in the given time frame, this is just an estimation and never is guaranteed, therefore we cannot be held responsible for any matters beyond our control that result in your delivery being delayed. You are not entitled to any compensation. 

***Whilst every effort is made to deliver the products on the agreed delivery date we cannot be held responsible for matters beyond our control that results in your products not arriving on the expected day***